FAQs

How are items priced?

Rentals are priced for one-day events. For multi-day rentals, contact us for discounted long-term rates.

How soon should I make a rental request?

We recommend placing your reservation early, either through our website or in person at our store

I want to make a rental request but am unsure of guest count, what should I do?

We recommend requesting the minimum you need and adding more as RSVPs increase. Additions are allowed (based on availability), but reductions are not once a deposit is made

I completed a rental request online, are my rentals secured?

A rental request on our website is just a quote and does not secure your rentals. Rentals are confirmed once payment is made, either via an emailed secure link or in-store.

What payments do you take?

A payment and signed contract are required to secure rentals. Final balances are due 2 days before the event for delivery and pickup services, or at client pickup. Payments can be made online via debit/credit card (with a fee) or ACH, or in-store via card (with a fee) or cash.

What about security deposit?

No additional fees apply if items are returned on time and in original condition. A security deposit is required at pickup or prior to delivery, based on the rental item and quantity. The deposit can be an authorization on a card or cash. Cash deposits are returned immediately when all items are returned, while card authorizations take 5-10 business days to expire. Some items require a cash-only security deposit.

When can I pick up and drop off the rentals?

For a one-day event, rentals can be picked up the day before or day of the event and returned the following day. Pickup times: Mon-Thurs 9am-3pm PST, Fri-Sat 9am-5pm PST. Sunday events must pick up Saturday. Return times: Sun 10am-2pm PST, Mon-Thurs 9am-3pm PST, Fri-Sat 9am-5pm PST

Example: For a Saturday event, rentals can be picked up Friday or Saturday and returned Sunday for a one-day cost.

Do you offer delivery/pickup services?

Standard delivery is Monday–Saturday, 8:00am–4:00pm PST, with fees based on the delivery zip code, drop off and pick up time(s) . A fee applies for specific time requests. Deliveries are to ground-level sites; additional fees apply for stairs, elevators, obstacles, or long distances. Setup/takedown must be scheduled in advance. Client or proxy must be present to count and sign paperwork.

Standard pickup times: Sunday 8am-10am PST, Mon-Sat 8am-12pm PST. Items must be broken down and in a central location.

How do I return linens?

Linens should be shaken free of debris and placed in a bag. No need to launder. Please ensure there are no gum, ink, burns, or tears.

How do I return food related items?

Dishware can be returned in crates after removing food and liquid. Dispensers and chafers must be cleaned and returned in their original crates.

What happens if something is broken, damaged or missing?

We charge the full replacement cost for missing or broken items. Damaged items are charged based on severity.

What are the rental terms and conditions?

Terms and Conditions (T&Cs) are the rules and guidelines that renters must agree to and follow in order to use our (Laguna Party & Rentals) rental  services. They outline your rights, our responsibilities, and any limitations or disclaimers. Please read the complete Terms and Conditions here