FAQs

How are items priced?

Rentals are priced per day. For a one-day rental, items may be picked up or delivered the day before your event and returned or picked up the day after at no additional daily charge. Contact us for discounted multi-day rates.

How far in advance should a rental request be made?

We recommend placing your rental request in early, either through our website or in person at our storefront.

What should be done if the guest count is unknown when requesting rentals?

We recommend requesting the minimum you need and adding more as RSVPs increase. Additions are allowed (based on availability), but reductions are not once a deposit is made.

Are rentals secured after submitting an online rental request?

A rental request on our website is just a quote and does not secure your rentals.
Rentals are confirmed once the contract is signed and payment is received. The contract and secure payment link can be completed by email or in-store.

What payment methods are accepted?

A payment and signed contract are required to secure rentals. Final balances are due at least 2 days before the event for delivery and pickup services, or at client pickup. Payments can be made online via debit/credit card (with a fee) or ACH, or in-store via card (with a fee) or cash.

Is a security deposit required?

No additional fees apply if items are returned on time and in original condition. A security deposit is required at pickup or prior to delivery, based on the rental item and quantity. The deposit can be an authorization on a card or cash. Cash deposits are returned immediately when all items are returned, while card authorizations take 5-10 business days to expire. Some items require a cash-only security deposit.

When are rental pickup and returns available?

For a one-day event, rentals can be picked up the day before or day of the event and returned the following day.

Pickup Dates and Hours: Mon-Thurs 9am-3pm PST, Fri-Sat 9am-5pm PST. Sunday events must pick up Saturday.

Return Dates and Hours: Sun 10am-2pm PST, Mon-Thurs 9am-3pm PST, Fri-Sat 9am-5pm PST

Example: For a Saturday event, rentals can be picked up Friday or Saturday and returned Sunday for a one-day cost.

Are delivery and pickup services available?

Standard delivery dates and hours: Monday–Saturday, 8:00am–4:00pm PST, with fees based on the delivery zip code, drop off and pick up time(s). A fee applies for specific time requests. Deliveries are to ground-level sites; additional fees apply for stairs, elevators, obstacles, or long distances.

Setup/takedown must be scheduled in advance. Client or proxy must be present to count and sign paperwork.

Standard pickup dates and hours: Sunday 8am-10am PST, Mon-Sat 8am-12pm PST. Items must be broken down and in a central location.

How are table covers returned?

Table covers should be shaken free of debris and placed in a bag. No need to launder.
Please ensure table covers are free of gum, ink, burns, tears, or stains that won't come out in a standard laundry cycle.

How are food related items returned?

Plates: Scrape off food and return to the original crate.

Glassware: Empty all liquids and return to the original crate with stems facing up.

Dispensers and chafers: Must be cleaned and returned in their original crate or box.

What happens if something is broken, damaged or missing?

We charge the full replacement cost for missing or broken items. Damaged items are charged based on severity of damage.

What are the rental terms and conditions?

Terms and Conditions (T&Cs) are the rules and guidelines that renters must agree to and follow in order to use our (Laguna Party & Rentals) rental  services. They outline your rights, our responsibilities, and any limitations or disclaimers. Please read the complete Terms and Conditions here